sold out & customer service info
Woah - lots of blog posting in one day, I know. Just want to stay in touch with you guys. Let's take care of some business first.
Should anyone experience customer service issues at any time, I wish I could help you individually, but I'm really useless. So e-mailing me will not get you very far. However, this is what you can do: If you have ordered the school kit and you need someone to look at your order, call 888.247.5282. If you have a general comment, question, or you're missing a piece or something, you can e-mail Vivian at the CK office: vgrothe@ckmedia.com
Now ... I know some of you missed the chance to buy the kit. Trust me when I say we honestly did not expect them to sell out so quickly. We're all surprised (and delighted, of course) but that doesn't help those of you who couldn't get it. Trust me - we all wish we could have been able to predict the demand for this product.
You know that my blog is the place to come for any & all updates on any projects I'm involved in. I WILL keep you posted.
Now go on. Get off your computer and have a GREAT weekend! : )
Should anyone experience customer service issues at any time, I wish I could help you individually, but I'm really useless. So e-mailing me will not get you very far. However, this is what you can do: If you have ordered the school kit and you need someone to look at your order, call 888.247.5282. If you have a general comment, question, or you're missing a piece or something, you can e-mail Vivian at the CK office: vgrothe@ckmedia.com
Now ... I know some of you missed the chance to buy the kit. Trust me when I say we honestly did not expect them to sell out so quickly. We're all surprised (and delighted, of course) but that doesn't help those of you who couldn't get it. Trust me - we all wish we could have been able to predict the demand for this product.
You know that my blog is the place to come for any & all updates on any projects I'm involved in. I WILL keep you posted.
Now go on. Get off your computer and have a GREAT weekend! : )
at
3:02 PM
76 Comments:
Organizational Question: Becky -- I may be jumping ahead, and maybe you are going to address this question on one of your later video postings, but I just had an organizational question that I was wondering about....I know you've told us in the past that you keep chronological albums for both Porter and Claire, so.... if YOU were to use your OWN school KOTM pages for Porter and Claire, will you create them into SEPARATE "school" albums for each of them, or would just just integrate the pages right into the appropriate places in their chronological albums -- therefore spreading the pages out into many years of albums? (in other words, intermingled among other layouts with themes other than school layouts?)
what a great question and can't wait to hear the answer!!
I am from australia and i was waiting for your KOTM to come out and i missed it, i am so upset it was going to be the very first kit i have ever purchased, is the any chance you will be getting some more in and is there a waiting list i can go on? it really looks like an exellent kit, you really are very talented.
Wow Becky,
Sold out in one day!! Good for you!!
I ordered two kits this morning, not even seeing that you couldn't ship to Canada!!! I was so excited to see it finally up I quickly read the first bit that said it wasn't available for shipping right away and I figured who cares, I just want to get my order in! Then I was thinking, I should get one more for my niece and that's when I saw it...no international shipping!!! OH NO!!
I did send a question to customer service and understand it is out of your hands, but please please please look into getting more of these kits for those of us who missed out. I have been waiting forever, like many others!
Thanks!
Please, please offer this kit again...pretty please?!! :) I totally missed out. Thanks for any input you can give to CK on bring this one back.
I am so excited for you!!!! Congratulations on selling out in one day. I am bummed because I am just getting on and see I missed out. I will keep an eye out for what you have next. Maybe with such a great response, they will make more up. (fingers crossed)
Have a wonderful weekend and again CONGRATULATIONS Becky!!!
Tina
CONGRATULATIONS BECKY!!! So happy for you and so happy to get this kit. Cannot wait to receive it in the mail. I hope you do more kits like this in the future. Travel Kit or travel book maybe?
Grace C.
Beyond disappointed about missing out on this one, especially after waiting 6+ months for it. Please offer it again.
Wondering when the idea gallery will be up. Thanks. Have a great weekend!
Margie
Totally sad that the kit is already sold out. I waited for this kit for so many months. How is it possible that it's still Feb. 1st, and this kit is already gone? I'm just so disappointed.
Sooo Sooo sorry that I missed out on this one....I have been waiting since I saw it in CK last fall. I was actually in the process of ordering 3 and discovered my wallet was out in my car...and it was pouring down rain!! should have braved the rain! now I am kicking my self!! I really hope you can get more of these printed, they will sell!
Conae -in rainy Maryland
Wow!!! If you're keeping count, I'd love to have one too!!! Really kicking myself for missing this one. Way to go, though!!! :D
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Hey Becky!!! I wish you would of posted the kits contents before hand because I really liked the kit and wished I would of bought it. YOU NEED TO SELL THEM AGAIN!!! PLEASE PLEASE PLEASE!!!!!!
Becky...This was by far the most disappointing day ever...I waited until the minute my husband walked in the door to show him the kits before I spent $250 on them and we went to hit pay and it rejected because they sold out just then. I cried...I actually did on this one. I waited for so many months for this and this was going to be an answer to how to keep up scrapbooking with four kids. I venture to say there are SO many of us who want it. I alone wanted six or seven. The other kits have been wonderful but you only need one love story...with the school kits WE ALL have been to school and all of our kids will go through school, hence I think we needed triple the amount of these!!! Anyway, please, please look into more. I would personally help with this project and begging the manuafacturers for you. I wish we could have seen what the kit looked like yesterday (the movie convinced my hubby) so that I could have bought it first thing this morning....Great job on the kit. I especially LOVE the memorablia folders...I am just so bummed on this one...
ok...well I vented above...so thank you...So, if you can't get the kits again, can you maybe get the folders with the tabs somewhere? That was my favorite part!! ;-)
Good organizational question above. My kids are in 1st grade, preschool and I have an almost 2 year old - so this kit came out just in time for all 3 of my kids. One other question... when you have the larger art projects (like they often do in preschool) do you normally photograph them, then toss? Or do you actually keep originals. So far I've kept everything, but I can see for 3 kids this might get a little overwhelming! Congrats on such a successful kit! It's exactly what I've been looking for!! YAY!
Becky,
Congratulations on a your KOTM! Wow! Sold out in less than a day! I recently found your blog and find it so inspirational. Thanks for all your organizational tips and scrapping inspiration. I love your style and I've really taken a lot from what you've shared. I can't wait to receive the kit and start scrapbooking again (just returning to the hobby after a long long break). Will you have postings of your completed pages on your blog or on the KOTM website? Again, thanks and congrats!
Becky, Thanks so much for all of your inspirational ideas! I, too, missed out on buying the 4 KOTM I wanted to purchase. I know it is not likely that they will be re-offered again. My question: Would you consider designing a similar School Years album in te future (KOTM or not)? i know it would be an amazing seller and would be very appreciated! Thanks, Christina Simon
I have been watching and waiting for this kit. I figured it would be popular and I should order the first day. So imagine my disapointment when at the end of an awfully busy day I log on to find them all gone. I am happy for you, really I am. Is there no hope for me though someone who was waiting, wishing and really needing this kit! UGH?
I for one am VERY upset that this kit sold out in 6 hours! I was online last night till 6am and the kit STILL hadn't been posted....needless to say I am a bit ticked off right now...if this thing sold out in less than a day, I think there ought to be another kit offered....
Please offer this kit again with a preorder payment option (in hopes of getting the quantity I'd like)! I have 3 children (1st, K, and almost preschool) and planned to order one for each. So many of us did not get to order on the first day!
I'll add my vote for making the memrobilia pocket/folders available for purchase. It wouldn't need to be a KOTM, just through the CK website or even in retail stores would be awesome.
Hi Becky:))
I'm one of the lucky ones that were able to locate 2 kits, yay for me:))
My question is that for all canadians ordering this is there another number available for us to call as the one listed in your blog yesturday is only good for US residents?
Thanks for making yet another fun & amazing project!!!!
Carolyn
Hi, I live in Norway and there is a few hour time diferance, so by the time I recived my e-mail ( this morning) It had sold out. I know it only comes in a limited number, but it would be great if there were a few more, so that it did not sell out before everyone got a chance to by one.
Best Regards
Wenche Haavertsein
I didn't get the kit although I thought it was completely amazing like all of your work. I just didn't have the money to fork out right now for all 5 of my kids, but I really like the idea of the folders. I'm gonna have to scrounge around and see if I can find some there. Even though I didn't get the kit...which once again, I thought was awesome, I just wanted to thank you for the inspiration of the whole thing. I look forward to see the idea gallery for it, and stealing ideas from it. Thanks again, Becky. You ROCK!
Wow congrats on the fast sell out of your kit. I unfortunately, was not one of the lucky ones to be able to purchase it, as it was already sold out by the time I received the email. Any chance that you would offer it again? From the comments on this board I am sure many people as well as myself would be willing to prepay in order for us to obtain the kits. Just a thought.
Becky~ WOW!!! I'm not too amazed that your kit sold out in one day as I think you are a very organized & talented scrapbooker. I am so glad that I ordered my 3 when I did. I normaly wait a little while to order but there was something that said if you want this one get it NOW! Glad I listened. I can't wait to see what you work on next! God Bless you!!!
Becky, Becky, Becky,
How are you? It's been a long time since I've seen you, let alone talked with you. And how is "Elder" Higgins?
I just saw a link on a friends blog telling about how your coveted School Kit was out of stock, and I said to myself, "I KNOW her!"
I saw Kevin a while back and talked to him. We live in Pleasant Grove, too. Anyway, just thought I'd say hello, and that it's fun to see what's going on in the Allgaier and Higgins family thru your pages in CK magazine. We have a little blog too, if you'd care to stop by:
byueyrings.blogspot.com
Great to "see" you again.
--Sean
Hi Becky, I am so sad since I did not get to order this kit. I have been waiting and waiting for this. Is there any chance to order this again - and for us out of the states.
All the best.
I am with a lot of the others - I so missed out...I had planned on picking up two and was so busy at my job that I didn't have time to go buy! PLEASE offer this again. I so want this kit. I hope CK Media will consider making this available again.
Thanks for listening.
Hey Becky, Can you plaese offer this kit again! I would love the chance to get some since I missed out!!! I have 7 kids and lots of school pages to do. I love your blog. You are so inspirational and keep me motivated! Thanks,
Catrina
Hello Becky! Congrats on selling out in very few hours! But PLEASE say you will be ordering more in the future for all of us that missed out, but not logging on first thing! Please!!
I had so been waiting on this kit! Saw the ad in CK magazine last summer saying it would be the August KOTM and when it wasn't I immediately sent an email on Lisa's website questioning what happened to your school kit.
I would hate to end up buying the kit on ebay because I'm sure that is where a lot of the Sold Out kits are going to go! There are currently listing for the Greatest Love kit, the Stamp Set kit, the Travel kit and the Courage kit. I just hate that someone goes on there and buys up lots of kits and then sells them on ebay at around $75-100 per kit!!
Maybe you could sneak a pre-order type deal on QVC for Monday's big Paper Crafting show. You would have mine and probably all of these other ladies orders on there! Maybe work out a deal with the manufacturer. I'd even be willing to pay $49.95 if you did something like that. Just a thought!
Keep us posted on our wishes :o)
Thanks and keep up all of your great talented work! Pam
Hi Becky,
Love the kit, wanted to order, missed the chance. I snoozed, I losed. So obviously I'm TOTALLY hoping you'll offer it again. Pretty Please. Sorry about the hostility & backlash you're receiving on here (yikes!) about it all... Hopefully you can enjoy your weekend and CELEBRATE the response to your kit and how so many people just want MORE MORE MORE of your stuff!!!
Thanks for all your great ideas & inspiration~
Erin
I have been checking to see if this kit (Becky's school kit) was available yet since September, and here it is, the second day of the month, and it is sold out! I cried! I have wanted this kit above all the others. PLEASE offer it again!
Becky, this is the best kit ever. Please bring it back.
Nancy in Chesapeake
If there is any way you can do a re-oder on these, I'd LOVE to get one.
I'm kicking myself for not getting it yesterday.
Wowsers! Congratulations on putting together such an amazing kit, Becky!
I had put off on getting the kit on the first day because I wanted to check our budget to make sure I could spend the money this month. I'm totally bummed that I missed out on it! I would LOVE it if you guys would offer it again! Please let us know if you do! I'll be putting some money away just in case!
I feel so lucky to get one of your precious kits, I can't wait to get it. Will be a great way to document my son's school life, he is a 1st grader now, so will be easy to go back to kindergarten and pre-school then move forward from there.
Thanks again for an awesome kit and I love your recipes too.
Hi Becky.. I was looking forward to have this KOTM since you mentioned at the CKU last October in Orlando,FL.. I'm very happy for you:):):).... but as all the others working mothers that already posted their comment when I got home yesterday afternoon was SOLD OUT!!!!!!
PLEASSSEEE consider offer it again to the ones that didn't have the opportunity this time.....
I'm very disappointed when I see most of the KOTM that are sold out(like Dec kit) maybe people that buy a lot of them and posted on
e-bay from $80-$120 per kit- "a price that most of us scrapbooking's moms can't affort..."
Hope see this kit or similar one back again...
Thanks and CONGRATULATIONS!!!!
I think there should be a waiting list for all these beautiful people to get one first. With all the blog buzz about it that day, it's no wonder it sold out so fast! I got mine! Very excited...have been having such trouble incorporating school stuff into my books thus far...I like to just go through stacks instead of only choosing "2 or 3 special pieces from each year".
My goodness - I glanced at it before taking the kids to school and when I sat down in the afternoon to order they were gone! Good work Becky! Next time I'll wake early :)
On another note - a follow-up to your layout a day....I would love to hear how it went for you. I'm so glad you posted the challenge, because I took it and finished 40 layouts - start to finish! It feels GREAT!
Check some of them out at... http://dougalldaily.blogspot.com/2008/02/goal-accomplished.html
You'll see some of your own sketches that I used as my guides along the way :)
Thanks for you fun blog and the uplifiting inspiration.
I am so sad I missed this kit. My baby was sick yesterday with an ear infection and ruptured eardrum. I logged on today and they're gone! I guess he is more important, but I am so disappointed. From the sounds of it I'm not the only one. I'm sure if you could get another order we'd snatch them all up again.
I have been wanting this kit since it was first mentioned. Thanks to the reminder e-mails from CK, I was able to jump on and get one. I am SOOO excited for it to arrive. This is really a great idea for anyone who wants to create something for their child apart from the family album. Thanks!!!
OK - I have a mystery for all of you - right now on e-bay, there are two of Becky's school kits on sale. As of 6:26 p.m EST they are both going for $66. First of all, they haven't even been shipped out yet, and second, one of the sellers is in Alaska - I thought one of the glitches with the KOTM program this month was that the kits couldn't be shipped to Alaska!!! Is it just I who is totally??
Oops...I left out a word - I want to know if it is just I who is totally confused???
I was curious and went on E-bay also. I couldn't believe on the KOTM's on there when you search "Lisa Bearnson". There are kits from Dec. and January also, very hightly priced - crazy. Is this even legal? It definately does not seem right.
I noticed one of the school kits on there also and the only thing I could figure out was that they will take bids and then ship it when they actually recieve it. Seems very "oily".
After reading comments on the December and now this months KOTM I am beginning to think maybe all it does is foster bad feelings and resentment - definately not what scrapbooking is about. Maybe instead of KOTM's where there is such a rush because they do sell out and so people feel compelled to buy it NOW. CK could make a bunch of different kits and just have them for sale continuously. I don't know....just thoughts.
Please reconsider making this kit available again! I would order 3 myself. I checked early on the 1st and it only had the January kit available. I went to work, came home to find it sold out. So bummed! Is there any way that we could get on a list to get first option to buy more if you decide to make more? I think that we would all appreciate it! Thanks for all the inspiration! Please keep us in mind when considering ordering more. Thanks!
The purpose of the KOTM is to offer great products at reasonable prices for people who have a passion for preserving their memories. Unfortunately, what is happening is that people who are looking to make some money are purchasing these kits and reselling them at outrageous prices on e-bay!! It is really quite sad!!!
Becky, of course this is not a reflection on you at all...it's just a sad state of the world that we live in. Becky, you remain a constant inspiration to so many people - your passion for your family, your friends and your life in general is admirable!! Please don't allow this to get you down at all!! You are an amazing woman!!
I also am hoping that you offer this one again. And this time, plan to have a lot available. Everyone wants one for each of their children, and so do I. Please, please, please have them do another production run on this. Thanks!
Janna
I tried to order it first thing Friday morning and January was still up, I didn't get a chance to get on the computer again until Saturdat and was shocked it was already sold out. Bummer, I hope you can offer it again, if there is a waiting list I would love to get on it.
I would also love to pre-order (and I would pre-pay) or get on a waiting list. The ebay school kits are now at $100+. Crazy, sad, and disheartening that some people could buy a bunch and then turn around and gouge scrapbookers. Like I said, crazy!
Thanks for such great products!
Emily
Really sd I missed out on this,only received email within the same hour it sold out.
And to make matters worse it is up on ebay already, Sat. bidding is over 2 times what the purchase price is.
Hoping you see this and make some changes, it is NOT right that people are making this much money.
Beth
I really wanted the Feb. KOTM until I read that the folders were PVC. I knew this wasn't archival safe so I decided not to get them. Then on a message board, I read that Becky's blog had changed the info to read that the folders were PPC. I immediately went to order the kit but it was sold out. I need this kit to keep the school years organized. If there's any way possible, can you still sell me a kit??
Thanks!
Oh no! I hate that I missed this! I shouldn't have worried with Mardi Gras festivities and stayed by the computer to order two kits for my boys! Please try and offer these kits again. I would definitely purchase two of them!
I too missed out on the 3 school kits I wanted. I am *hoping* they may eventually be offered again. I am sure there was no way to predict they would sell out in half a day!!! WOW!!
What makes me sad are the kits available on ebay for around $110.00 (as of Sat. night!) This seems to be no less than scalping, and somewhat unethical! Such a bummer!!
Congrats Becky on such a succesful KOTM!!
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Hello Becky,
If you have a second opportunity to purchase your product, please, please, please let me know. There is not much out there in regards to recording your child's school years. Your product is innovative and perfect!! Please let me know. Also would there be another way to order the kit instead of online??
Thanks,
Tammy
It sound like I am one of the lucky ones. I am so excited I picked mine up early (with urging from my mom before they sold out). Thank you for such a great KOTM. Again you rock the house. Boy I guess mother always knows best, I was planning on waiting.
In reguards to others, It's awful these are being sold on ebay already. Sad actually. Sorry to hear that. Have a great weekend.
Nikki
I emailed Vivian asking if there might be some way to make the School Days kit of the month available for purchase again. I have been waiting for months in anticipation for this kit to finally become available for purchase. I was absolutely floored and devestated to see that it had already sold out, even before close of the first day of sale. Seriously, if there is anything you or the staff at CK can do, PLEASE bring back the "School Years" kit for purchase! I love your style. This was the PERFECT answer for a style-challenged scrapper such as I. Thanks so much for all your inspiration.
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To add to April's comments above either ask E-bay to not allow CK products to be sold or in this case where the School Kits have not even been shipped just cancel the persons order - don't charge her card and don't ship them to her. It is just one gal who has 3 kits for sale (so far anyway).
I also agree with another comment that it is like scalping - should not be allowed.
I live in Canada so getting products from the US can be difficult. However, the KOTM provides inspiration for my childrens' "School Years" books. With all the scrapbooking products available it will be fun and rewarding to create memories that reflect my childrens' personalities as well as their triumphs, trials and tribulations that each school year will bring.
I'm with everyone else. What a bummer that as soon as I logged on the kit was gone. There's obviously enough demand that you could sell a ton more of these. Can they please be brought back??? Thank you!
I was lucky enough to get my kits, but what is the difference between this kit on EBAY and Superbowl tickets that went for thousands... people are willing to pay...look at Hannah Montana tickets, my sister paid 1,000 for 2 tickets...what's the difference...this is CK problem not EBAY. I am sure CK will do something to fix this...if people are mad they should be mad at them!
This is the best thing ever thought of. Becky you did it again!! SO SO sad I was out of town and did not think they would go that quick. I envy all of you who got one. I hope since it was such a great sucess you would repeat this kit again. I think there are alot of sad scappers out there and I am one of them.
I just checked e-bay and there is one kit currently at $154! I am sad that I did not get two, but unfortunately I goofed and did not check my blogs like I normally do. So hope that they will be released again. Hope those that buy-use them for their own children/grand-children and not as a profit gaining adventure. Congrats Becky on a cool kit!
Disappointment is just not a strong enough word. I, too have been one to keep checking for the "early in 2008" promise for your school kit. since the January kit sold out so fast, I was not sure why the website was not offering the February kit early. I was devastated to have missed this!!! Please please say there will be another production!
You are so talented, you will be sure to sell out again...
I think I'm with MANY others - bummed that I missed out on your KOTM. I know this question is a repeat - but I think it's worth you knowing that another person is also hoping that they come out with more of this kit. I know I would definitely be purchasing TWO. :)
I guess I'll join all the others in posting how sad I am this sold out too fast to get my hands on one after much anticipation for the kit. Obviously, not something you can control, but if the opportunity presents itself again, I'd love to see this kit offered again. Clearly a well designed and much anticipated kit. It just shows you how amazingly talented you are!
{Sigh} So sorry I missed this kit. I'm never offline this long, but actually was away from the computer from the 31st until last night and missed this kit. Drat .. . looked like a really good one.
I feel for those that missed out - that was how I felt when the foam stamps KOTM sold out as I was ordering!
My fave part of the School Kit is the PPC pockets! I know we can't keep everything, but those pockets are such a great idea! I'm hoping that they might be available separately at some time...
Thanks, Becky for such a great kit! Congrats on your 1-day sell out - your kit was (obviously) much anticipated!
Hi Becky-
Congrats on KOTM! I agree with a lot of the gals. Do you have a waiting list? If so please put me down for 5!
Why not allow scrappers to "pre-order" special kits. That way, you'd know exactly how many you need...which would solve A LOT of problems.
Just a thought...
I am so sad I missed out. I even got on my computer the morning of February 1st. PLease PLease please offer this kit again. Thanks
I am sad as well. I needed 3. Please update and let us all know if there is a chance that this will be offered again. This is such a wonderful kit and at such a great price. I will be kicking myself in the butt for this. Such a great idea. Everyone could benefit from having this offered again, get us all organized, at least for kids school work. Please, please, please offer this agian. Jenni K. Jensen Smithfield, Ut
Becky,
Is there anywhere that I can purchase your Baby Pages book or was that a one time publication for CK?
Thanks,
Heather G.
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