I continue to get comments & e-mails about customer service issues (mostly regarding Project 365 and my baby kit from last fall). I know many of you want answers to some of your burning questions. I want to be sure you know who to contact for the most efficient & helpful service. I can not personally help you with your product-related questions.

I want to add that someone new has taken over the customer service, and we are realigning our expectations for customer service. They are committed to improving the current processes and will be paying special attention to your e-mails.

I do not know for sure about a Project 365 re-print. I wish I did. At this point, I wouldn’t count on it. We’re already a month into this now (for those who started with the first of the year), so if you missed out on my kit, it’s up to you whether or not you still want to do your own version of the picture-a-day concept. Just in case you missed it … check my Jan. 10th post for the free downloads that may be able to help you put together your own Project 365. The concept alone is just so fun. : )

So … back to getting your questions answered …

1. If you have ordered a baby kit & haven’t seen it yet, call Customer Service.

2. If you are on back-order for a Project 365 kit & are wondering about your order, call Customer Service.

3. If you have a general concern about KOTM, e-mail Customer Service.

4. If you have a defective piece of your baby kit, e-mail vgrothe@ckmedia.com. (Some of you have noticed a misspelled journaling block or something similar. That error happened somewhere in the production stage — still baffles me HOW it happened & I’m very sorry about that.)

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Customer Service contact information:

E-mail: CreatingKeepsakesCS@Holdenmss.com
Domestic calls: 800.453.1173
International calls: 720.374.3628
[Phone line hours are 7:30 a.m. to 4:00 p.m. MST, M-F]

This entry was posted on Wednesday, January 28th, 2009 at 9:29 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.