Oh brother. Are you kidding me? It would just be too good for things to go smoothly, right? (Insert my pouty stomp on the ground.)

So here’s the deal. I will start with the bad news. Many of you are starting to receive confirmation emails from FedEx now. Fabulous. Or not. Since the confirmation is for someone else’s order. We are working on getting to the bottom of this as quickly as we can. We don’t understand how the email addresses were shifted in the spreadsheet of orders/shipments when FedEx printed the labels. Of course we are very disappointed that this error has been made.

Moving on to the good news. In looking through the orders, it appears that they are all being processed properly. Everyone is on track to receive their correct order. In the end, that’s the important part.

What’s lame is that you’re receiving confirmation emails for someone else’s order in the meantime. We apologize that this has happened. Rest assured that no one else is getting your credit card information or full address. Just so you know, we can’t even access your credit card information ourselves. We are not taking this lightly. We were meticulous in handing off a very accurate list and are trying to figure out if/how/when FedEx can correct the error. We appreciate your patience. Ideally everyone will receive new emails from FedEx for the proper order. Your order.

Moving on.

We have been notified that Canadian orders (going in a bulk shipment through Vancouver) and orders going to P.O. Boxes and APO addresses (shipping USPS instead of FedEx) are a day or two delayed. But they’re coming.

We have also been notified that some of the orders that had more than one kit, are broken into 2 separate shipments. Two FedEx tracking numbers. You’re still getting all your kits, but one might arrive a day before the other kit(s). This doesn’t apply to every order with multiple kits, but some. (Again, I’m disappointed that this happened at all.) So if you ordered more than one kit and you get 2 confirmation emails from FedEx, that’s why.

And furthermore …

Let me clarify the Amazon plan. Becky Higgins LLC is going to continue selling Project Life kits. Instead of ordering through Google Checkout and having all this shipping craziness, we are contracting with Amazon to fulfill our orders.

Wonder why we’re shifting the remaining Project Life inventory to Amazon? Let me ask in another way: Is it any wonder that we would want to let Amazon take over on the fulfillment of our inventory? Should I limit our reasons to a Top 10 list?

Seriously. Seriously.

I need some chocolate. I am going to sleep (and eat) a whole lot better when you all receive your kits safe & sound.

This entry was posted on Wednesday, December 30th, 2009 at 3:47 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.