first orders are being received!
First of all, the GREAT NEWS today is that some of you are already receiving your Project Life orders! When you receive your kit, feel free to drop a comment and let me know that it arrived ... hopefully safe & sound. And PLEASE tell me that everything in the kit looks alright. : ) The first recipients are in Washington state and since I'm in Arizona, my estimated delivery day is Saturday.
(Yes, I ordered one just like everyone else. Wanted to experience the whole process from placing the order to having FedEx deliver the box to my front door.)
As for the FedEx email confirmation issue, I've learned that this did not happen for every single order. A lot of orders, yes, but not every single one. I realize it's an incredibly busy time for FedEx and what's done is done, but I still am frustrated that it happened at all. The latest from FedEx is that they cannot regenerate email notifications with the correct tracking numbers. If they reran the file, it would generate new tracking numbers, so the data would be incorrect when sent out in the customer email. FedEx apologizes for the error.
As I said yesterday, everyone should still be receiving their correct order and in the end, that's really what matters.
One more note for now: I appreciate you guys so much. You're the best customers ever. Many of you have taken time to post comments and send emails that are very supportive and encouraging. I truly feel your enthusiasm, not only for the Project Life kit, but for my little entrepreneurial endeavors. Thank you so much for being a part of this journey. If I could go back a few months, I would not change a thing. I would still resign from CK, still give up the life as an employee, and still start a business with David.
The journey continues. I'll be in touch again soon.
(Yes, I ordered one just like everyone else. Wanted to experience the whole process from placing the order to having FedEx deliver the box to my front door.)
As for the FedEx email confirmation issue, I've learned that this did not happen for every single order. A lot of orders, yes, but not every single one. I realize it's an incredibly busy time for FedEx and what's done is done, but I still am frustrated that it happened at all. The latest from FedEx is that they cannot regenerate email notifications with the correct tracking numbers. If they reran the file, it would generate new tracking numbers, so the data would be incorrect when sent out in the customer email. FedEx apologizes for the error.
As I said yesterday, everyone should still be receiving their correct order and in the end, that's really what matters.
One more note for now: I appreciate you guys so much. You're the best customers ever. Many of you have taken time to post comments and send emails that are very supportive and encouraging. I truly feel your enthusiasm, not only for the Project Life kit, but for my little entrepreneurial endeavors. Thank you so much for being a part of this journey. If I could go back a few months, I would not change a thing. I would still resign from CK, still give up the life as an employee, and still start a business with David.
The journey continues. I'll be in touch again soon.
Labels: Project Life
at
11:11 AM
77 Comments:
I'm so glad you aren't discouraged by all this! It's really not a big deal for me as a customer. I figured it'll all get worked out. Hopefully things get easier for you...I'm looking forward to a 2011 kit already!
you are amazing!!! thank you so much for the constant updates and keeping everyone informed. that is the heart and soul of good customer service! thanks again, cant wait for the kit!
Hi becky!
I placed an order on the first day your kits were relesed. Is there any way for you to tell me if I did in fact order a kit? I have checked my junk email/spam & do not see an email from Fed Ex at all. Just wanted to make sure before I go & order another kit. I missed out on last years kit & don't want ot miss this years. Thanks for all of your hard work.
Thank you!
Raimi Krupp
jrkrupp@surewest.net
I got mine and I'm super excited! I'm in Redmond, WA and I got an e-mail late last night from FedEx with correct info as far as I could tell.
And YES it looks perfect. I love the design, everything seems to be in the box that was supposed to be and it's all in tact. Easy peazy process from start to finish for me. THANK YOU!!
Is it bad that I have not received a confirmation email? I ordered the day they went on sale. I'm not stressing yet--just wondering:).
I'm so excited that they are here!
My kit is coming on the 5th...can't wait! I know that I would love to continue to follow you on your entrepeneurial endeavors...all the way to another school kit!?!
Thanks for all that you do!
Just kidding! Turns out I was checking the wrong email:). I have a confirmation.
Becky...you are the best. I really appreciate you keeping us up to date on everything...what awesome customer service! I was one of them who got the wrong email...but totally understand after reading your post. (It is so much better than being left in the dark and wondering.) Things sometimes happen out of your control. I can't wait to get my box from FedEx. :) I really hope this does not discourage you from making any more kits and selling them. Thank you!
Odd that we've not gotten an email from fed ex at least stating they know there was an error and they apologize for it. I can understand the not reissuing as it will mess up their tracking number system, but it doesn't say much for their customer service! Thanks for keeping us informed. I'm in Tx and so is the gal whose fed ex email I got. They gave her an arrival date of the 5th so I'm assuming that's when mine will arrive as well.
Becky, Thanks for all of the updates--I was one that got an email from FedEx with someone else's name and it is nice to know that you are aware and my kit will still be shipped correctly. Thanks again for the wonderful customer service. I can't wait to join in on Project Life since I missed out on Project 365 last year! This will be both a challenge and a blessing for me in 2010--the best kind of project!
Just opened my box, it is all so pretty and organized and full of possibilities...thanks from Vancouver,WA
karin
Got all four of my kits, safely, on time, with the correct shipping email from Fed Ex and on time. Wa hoo! Off to finish 365, so I can start Project Life.
Thanks and Happy New Year!
Oh, and I am in Stanwood WA
Jamie
I literally just opened your blog, looked out the window, and the fedex truck was pulling up my driveway!! Project Life is here and it looks great!! Thanks so much! Can't wait to get started on January 1st!
i know it is discouraging when things dont go as planned but you have lots of loyal fans behind you.
i cannot wait to get started on Project LIfe. i think it will relieve a lot of stress about "keeping up to date". Always loved your sketches and i am sure i will love this. watching out the window for FedEx
Thanks to you Becky!! I can hardly wait to receive my order. I'm in Colorado and fingers crossed it's Saturday. But who am I kidding I'd wait a whole month longer to get this kit. I have enjoyed Project 365 so much and really looking forward to doing it all over again in 2010. Thank you so much for all of your inspiration and hard work on making this all come together!
Hi Becky - you and David are such an inspiration! It is commendable that together you can raise a family AND run a business! It is obvious that God is at the center of everything you do!
All the best for your future endeavors!!
Becky,
Just wanted to drop a comment to say how much I appreciate your efforts on behalf of your customers. It is amazing that you were able to design the product, negotiate development and manufacturing, organize shipping and warehousing and final shipment to our homes in really such a short amount of time. I also know from your past work that you took the time to plan and create something that would be useful and meet the needs of my style of scrapbooking and also be pretty to boot. And at a price point that makes my hobby affordable. It is a brave venture to form your own company and move away from the safety net of another's name. That said, I think it was a smart move when your name represents your consumer appeal and it was not being valued or protected as carefully as it had been in the past. Without the weight of a corporation behind you, small issues will arise, but I applaud your overall efforts to make this purchase smooth and rewarding. You are a mom with a business. One is not exclusive of the other and you seem to balance things well. I am confident that any problems that arise will be handled efficiently. So, hold the baby, answer the emails as you can and enjoy this day as your first transaction as a business women begins reaching your eager customers hands. It really is a momentous thing.
Thanks! ElRae
So glad that you are happy with your choices!!! :) I can't wait... My ETA is Saturday too, and I am in Ohio.
YAY!!! I got mine today in Olympia WA... I can't WAIT to get it all put together and start :) Thank you for EVERYTHING! :)
Thanks! I got mine today in Yakima, WA..ordered one for my mom too. Thanks for everything! I'm so excited!
Mine arrived a few hours ago! Got two of them, and am now trying to decide if I'll use one for 2009 (have been keeping up online, waiting for the right idea/kit to do a hardcopy version - http://stacia365project.blogspot.com/) and one for 2010, or do 2010 and 2011, or... I'm thinking I'll do 2009 & 2010 because I just imagine that you'll have something new and fabulous for us for next year. :-)
In the meantime, I'm going to go back and read all the ideas and videos and everything because it's wonderful but...I'm not sure exactly where to start! Yikes!
I live in So. Calif. My ship date was the 29th, and it says it should arrive the 2nd.. Not to shabby!! Thanks Becky!
I just wanted to say how EXCITED I am for the arrival of my kit! It's like nothing I've ever done before (I missed out last year.) I jumped right on it this year, and I think your kit is so beautiful! Hang in there through the shipping glitches and such. Maybe go UPS next time? (ok, I work there...:) Those were not your fault, and we will all have our beautiful kits in our hands soon!
God bless you and happy holidays!
Got my email, expected to arrive 1/5 here in Illinois. Can't wait, my new kitchenaid stand mixer is due to arrive on 1/4 and project life on 1/5. I don't know which I am looking forward to more. I simply can't wait for either one!!!! Thank you for all the updates, I greatly appreciate them!!!
Oh, I was Port Orchard, Washington. They must have shipped into the Seattle Shipyards.
Here is something cool, My first photo (January 1, 2009) of Project 365 was a photo of your website blog dealing with all the issues that came with it, and today December 30, 2009 I have taken a photo of my new Project Life already sitting on my table being put together!! I may just put that in for December 31.
Jan 1 Project 365-- December 31 Project Life. You certainly are a woman of action. One year. Sweet.
Here in Salem,Oregon~FedEx just dropped mine off. So excited to open it. Thank you!!!
I ordered my kits on November 20th and believe I am in on the first shipment? I have still not received an email from FedEx. Should I be worried? Thanks for all the updates.
Thanks you sooooo much for your
quick response to my email, so
appreciated!! And you are doing
a super duper job!!!!!!!
Thanks again!!!!! :)
Yay for Washington being first!! My kit has arrived safe and sound and I love everything about it! You took the best of last year's kit and made it even better! I love the colors and the designs! Great job! Thanks for caring so much about what you produce!
I haven't gotten any emails from FedEx, but I ordered my kit in the first few minutes they went on sale....should I be concerned? My credit card was charged way back then, so I assumed the order went through, but since you said I should be in the first shipment, I thought I'd ask.
I received my fedex confirmation last night and got my project life today. It is way cool and is everything you said it would be. We are putting it together and plan to start it the first of the year. We are from washington state those of you who are wondering who's receiving their orders. I ordered mine the first day you could order.
Received my kit first thing this morning - I'm in Covington, WA. I haven't put it together yet, but I opened the packages for a quick scan. LOVE the new designs!! They are awesome.
I need to catch up with my 2009 project 365, but I'm excited to start off 2010 also.
Happy New Year to me! Mine just arrived and I will now open it. What a great way to have today end.
Stacy
Got mine today and everything looks right! I'm looking forward to delving in!
One of our 3 kits arrived in Beaverton, Oregon today (just across the border from WA)- it looks beautiful! Thanks for your prompt reply to the status of the other two- totally not upset here- I was just worried that the other 2 were somehow missing- I am sure they will be here soon! The kit is just beautiful- really looking forward to another picture of a day album. Your customer service is above and beyond! Don't worry about the "glitches", things happen and they are out of your control and we all know that. We really appreciate how hard you are working to keep us informed and updated! Thanks again!
You are so on top of keeping everyone informed..it's great! I was wondering when we'll be able to order more? I have been checking on it and am anxious to place an order. Thx for keeping us in the loop.
Got mine in Camas, WA. It's beautiful, simple and inspiring. One note, I'm VERY glad the entire contents were wrapped in plastic as the box sat on my front porch and was very wet. The plastic kept everything safe. THANK YOU for doing this project! I've waited over a year and I can already tell it was worth the wait!
Becky,
Stop stressing, everything will work out in the end. You let us know from the beginning that it would not arrive before the 1st of the year, so I think that getting it earlier is icing on to of the wonderful cake you created for us.
Becky H.
Va. Beach, VA
I used to do the stamp and paper all from scratch kind of cards, but I just don't have the time for that. I came across this site when I searched for Christmas card kits. How lucky am I? Ordered yours. Beautiful. Hope you will be doing one again next year.
And now, I am eagerly awaiting my Project Life Kit. I tried to Scrapbook when my son was born, but it just wasn't working for me.
I have received my confirmation email with an arrival date of Jan. 6 (I am in Florida). Can't wait to get it all started.
Thank you so much for sharing your ideas and for taking the risk to strike out on your own. So glad I found this site.
Happy holidays to you and yours.
Hi, I got mine today afternoon, I live in Keizer, OR. It looks great! I am excited to do this project next year. I am quite new to your site. Thanks!
Got one of the two that was ordered just now. Have to wait to open it until my mom gets back home. Can't wait!
Happily surprised to get my project life today in Richland, WA. The whole process was absolutely perfect & I can't wait to order whatever project your new company comes up with next!! Thanks sooo much!!
Rebecca
Mine was delivered today (Everett, WA)...to my husbands office. I'm anxiously waiting for him to get home. Yay Washington!!
On closer inspection, my kit is missing the clear day of the week stickers. Anyone else?
Becky, I live in Bellevue, Wa. and as I was reading the notice the doorbell rang and my kit arrived. I know nothing about how I am to proceed or what exactly is supposed to be in the kit, but it all appears to be in perfect shape and oh my what a beautiful design. Thank you for being brave and going it on your own. This was a very easy process getting the product and now the adventure begins.
Hi Becky!
I live in Colorado (so haven't received my kit yet) but I'm excited it's on the way. Yes, I recieved a confirmation with someone else's name, but ironically it was a friends name who I told about the kit the day you released it to sell. And another girlfriend had MY name on HER kit! Kind of funny, living in a little scrapbook bubble maybe? You right, the main thing is that we will eventually get them. My girlfriends and I are SO excited about thhis project. I did your Project 365 this past year (but your digital version because I didn't order in time to get the hardcopy. And I LOVED the digital version!) It was a wonderful, simple way to document the year. THANK YOU SO MUCH for the energy you have invested in this for us. Like some others, I'm worried with your last couple experiences over New Years that you will be hesitant to keep making kits (since I can only imagine the stress this Fed Ex thing caused on your end) but please know we are so grateful for your endeavor. We are on the winning end of your ideas. So huge hugs from Colorado being sent to you in Arizona tonight. xo Tiffany
You really are amazing, Becky. Your attitude and honesty about the entire Project Life process is one of many reasons you have such a following. I was just in AZ visiting my in-laws and if I knew where you lived I would have taken you a Sprinkles cupcake. ;-) Wishing all the best of luck on this new endeavor! I hope to see many more projects and kits from your new company.
Hi Becky,
Not sure where I'm supposed to leave my questions/comments. I just got my Project Life!!! Yea! However, one of the binder rings is bent and it does not click together. I had a similiar problem with my P365 but I'm planning using some sort of tool to get it to go together permantly when I'm all finished. Is there anyway I can get just a new binder? It's pretty bad. SORRY! I know this is a pain.
Andrea
andreabell06@msn.com
Hello Becky,
Received my Project Life kit today and absolutely love it! I live in Albany, Oregon...another Pacific Northwest Fan! I to have a problem with the binder rings...they do not close all the way, and each time I turn a page, it comes out of the ring. Any way I can get a new binder...everything else is there and I love it! But, I think the binder problem will be an issue, especially when the book is completed and others want to "browse" through it. Please let me know how you can "fix" this issue! Otherwise...I love it, and also was a proud owner of the your Project 365 Kit!!!
I received my project life today... I live in seattle. Loved the box with PROJECT LIFE by BECKY HIGGINS written on it!!!!
got mine today! LOVE IT, thanks so much
Mine came today!!!! Ephrata, WA
I was in a PANIC! I had forgotten that I used Google checkout, and my gmail account, for this transaction. When I read something about FedEd tracking, I thought, "That's odd..." I looked through scores of deleted e-mails when it dawned on me...check your gmail... duh! There it was... According to FedEd, my kits are expected here (Central IL) January 5. Sadly, that is the last day of my Winter Break as a teacher. However, I think there is enough on the website to get to planning. Becky, thanks so much. I gave this as a gift this Christmas, and I promised my friend we would meet once a month to work just on this (we tend to buy things and let them sit...). She's so excited. I appreciate how "hands-on" you have been in the process, as well. Have a wonderful New Year celebration.
I can't wait to get my kit no matter whose tracking number is on it! Keep up the good work and thanks so much for keeping us in the loop. Happy New Year.
Received mine in Zillah WA today! Just put the binder together and I'm so excited to get started! Thanks Becky!
Michelle
Kit arrived in Spokane WA today. It looks beautiful and I am so excited! Thank you Becky!
Hi Becky - I'm in Shelton, WA and I received both of my kits today. I love it and I know my sister is going to love it also. Thanks.
Donna
I got mine today in the Portland OR area and it's GREAT! Now if I can just finish Project 365 from this year....it's so very freeing, though! I think I've only made a couple of "real" scrapbook pages this year but I can still feel like the story of 2009 is recorded. Thanks, Becky, for doing this again. I love it.
Hi Becky,
I live in Olympia, WA and got both my kits today! So excited to start Project Life as I missed out last year, but SO worth the wait for these kits! Thanks so much for your open communication and customer service!
Hi Becky! I received mine today (Sequim, WA) Everything looks great, except I have the same problem that a few of the other ladies have mentioned, my binder clip doesn't close all the way either, causing the pages to slip out. I understand things are hectic right now with trying to get everything situated, but like the others said, if it is at all possible to get a new binder, I would GREATLY appreciate it, I just LOVE the design of it!
Your doing a great job Becky, your hard work and dedication is beyond appreciated! :) Thank you.
I am in Federal Way, Washington and got my kit today. It was waiting for me this afternoon! :) I opened it up and loved the colors and all the great organizational and different ways to get things done and to be creative !! THANK YOU!!
Got my kit today! LOVE IT!!! Thanks Becky for designing awesome products to make our lives easier. Just finishing up my P365 and can't wait to start PLife!!! Keep doing what you do, you ROCK!
Sara
Ravensdale, WA
Becky, thank you so much for keeping us updated minute by minute. I think you did an amazing job with getting the kits to us during the holiday season.
I live in California and I am scheduled to get my package on Saturday, pretty cool.
Thanks again.
I can't wait to get my kit, I just know it's going to be great!
I wish you all the best in your new endeavor Becky. It looks like you're off to a great start! Awesome!
Ya know what? I haven't even received THIS kit yet, but I must say I cannot wait for the NEXT one either!
Thanks so much.
I received my email from FedEx on 12/29 that it had been received in Auburn, WA and a tracking number was provided. I checked the tracking number this morning (12/31) but it hasn't left Auburn yet. My delivery date is January 5th.
I am anxious to get my hands on Project Life and start recording my year. Thanks, Becky, for being so consciousness and letting us know how things are going at each step.
Do you know when we will be able to start ordering the kit again?? I am anxious to order one, but see you are converting to Amazon for the handling.
Thanks!!
OK... so I have aksed this question quite a few times earlier and have not recieved an answer... So I am thinking the answer is not a good one, but here I go again at an attempt to get an answer...
I got a little question for your Project Life ... I guess it came up in my mind when on your video, you were very concerned about putting the sticker on your photo. Is your kit Acid Free? It is just not safe for it to touch your photos? I have been working with your current P365 kit, and I am wondering the same thing now. Is last year's kit acid free and safe? I've been putting stickers on my pictures and pictures on the papers. After putting so much time into this project, I wouldn't want it to start yellowing after a few years and have to try to fix it.
Please answer me, as my kit will be arriving on Saturday :) I would like to know what is safe and what is not safe. thanks!
... sorry, my grammer is a mess!
Becky, I think that your efforts thus far have been amazing. Please don't stress the Fedex situation. I don't think its a big deal to get the wrong email if you know the right package anyway. Enjoy the New Year!!!
Shelly, I can't confirm this answer, but I am pretty positive she would make an acid free kit. Plus, she told us to put stickers on our pictures last year and again, I don't think she would tell us to do that unless they were acid free.
I just thought I would let you know what I think. Maybe she hasn't answered yet because it is acid free and you there isn't anything to worry about.
Again, this is just a guess, but I feel strongly about all that Becky has done and I really don't think she would sell us product that would ruin all of our pictures.
Happy new year! :)
Do you still have kits available? Just heard about this wonderful project. I have been taking pics everyday for the last 365 days, but would LOVE to put them in a scrapbook.
Thanks!
I just have to tell you that I never missed a day with my Project 365, and I am so excited to have that album to treasure! And...I think you are overly sensitive after last year's fiasco. Everything will be fine this time, so try to enjoy this process. It should be very exciting for you!
Christine
Hi Becky!
I live in BC and when I tried to order and have it delivered to my Canadian address, it wouldn't work. So, I had it delivered to a friend's in Blaine, WA (I get lots of stuff delivered there, so it's all good). I got my Fedex email on Tuesday and my package was delivered yesterday. I went there last night and picked it up and I have it in my hot little hands. I was so surprised to have it delivered so fast!!! I haven't opened the package yet as I got it late last night and have to work today, but as soon as I get home, I'm going to open it (and probably start putting it together!) I'm so excited!!!! And so happy that this time around, the whole process went very smoothly. Thanks again and keep up the good work!!!
Thanks to ever mentioned the gmail. That's where mine was too and since I never use that e-mail I would never have thought to check it. Ahhh, relief!!!!!!!
Whoever, sorry!!
Hey Becky, I am in OR and recieved my kit on 12.30! I was so excited to get it before the new year. The packaging is great and I look forward to digging in.
I am in Idaho and my kit just arrived. I tore it open and am amazed at what I saw. The colors are so rich and the design is so awesome. I loved last years and this one tops it. Thanks Becky!! My kids are out playing in the new snow and I am diving in to my new kit.
Stephanie
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