Support / FAQsHow do I order Project Life?Project Life is sold on Amazon.com. Order here I bought Project Life and I am missing a piece or an item is damaged. What do I need to do?You need to fill out a web form that has the information needed to replace your missing or defective piece. Click here and select your product to take you to the appropriate web form. After you have completed the form, you can expect an email confirming the shipment of your replacement part(s). I have a question about the digital version of Project Life.For a thorough list of FAQs regarding the digital Project Life, click here The digital Project Life is powered through Ziblio and they are the best resource for all questions regarding technical issues, pricing, checking out, etc. Please contact them directly: support@ziblio.com or (877) 209-1560. I'm interested in getting just the divided page protectors like the ones in the Project Life kit.We will be releasing divided page protectors, including ones designed for vertical photos, in late 2010. If you want to be notified with updates, including information as soon as these are available, sign up for Becky's eBlast or follow her on Twitter or Facebook: eBlastNote: Becky's blog is always home base for the most thorough and up-to-information on her products and idea-sharing. Are your products acid-free and archival?We request that the factory make everything acid-free and archival safe in the Project Life kit. So while we don't have extensive testing on our end, the factory did confirm with us that they honored that request for all items that will your photos will be touching (namely the page protectors and paper items). The binder isn't acid-free but it doesn't touch your pictures. Will there be a new version of Project Life each year?Yes, we plan to continue releasing new designs each year. The 2012 designs are expected to release in Fall 2011. I'm looking for Project Life inspiration. Where can I find some ideas?
Check out the Videos section of the website. Some of the very best inspiration comes from others who are using Project Life just like you. There is a Project Life Community hosted at Big Picture Classes. Join the Project Life Community for free. Becky shares life documenting inspiration & picture-taking ideas on a regular basis via Facebook & Twitter. If you're not already getting her feed, start today. (The information is the same. No reason to follow her in both places.) Follow Becky on FacebookFollow Becky on TwitterI want to share feedback, suggestions, or general comments about Project Life.We'd love to hear from you! How do I share my Project Life layouts, POTD (picture-of-the-day) ideas, or other submissions with Becky?Email your pictures and brief descriptions to submissions@beckyhiggins.com. Be sure to tell us your name & where you live. What if Project Life sells out or is already sold out?Due to manufacturing and other logistics, we will not be printing any more Original (red), Turquoise, and Amber editions of Project Life, nor will we print more of the Turquoise or Amber binders. We will reprint more Photo Pocket Pages -- Design A and Design B, as well as the 3x4 Journaling Cards (with grid design) if these items sell out. We will be offering more designs of Photo Pocket Pages, as well as new Project Life designs and other products. Stay tuned on Becky's Blog for more information on the Summer and Fall 2011 releases. Can I get a discount for ordering in bulk?For those wishing to purchase kits in larger quantities, we do have a 10% discount built into the Amazon store for anyone who wants to purchase 10 or more of any of our items (10 or more of any one item OR mix & match different products to gather 10 or more total Becky Higgins items). If you purchase 25 or more Becky Higgins items, there is a 15% discount. The discount is reflected when you go to make the purchase (before you finalize everything and actually place the order). How do I order Project Life if I live outside of the U.S.?New Zealand customers - order hereAustralia customers - order hereFinland customers - order hereCanada and all other countries - order hereUK & Europe customers - We are currently working on arrangements for fulfillment & distribution out of the UK, which will lower shipping costs. As details are worked out, we will pass the information on to readers on Becky's Blog, twitter, and facebook. We expect this to be in place before any new Becky Higgins products are released in 2011. Keep in mind that the digital version of Project Life is also available and that ships internationally when you're ready to print your book. Check it out here. I purchased a Becky Higgins product from your international distributor (either in New Zealand or Canada) but I have a problem with my order.Because you purchased something from them, they are the ones that can help you with this. For New Zealand and Australian customers, click here.For Canadian and all other international customers, click here.Why don't you have distributors in Australia?We have an exclusive arrangement with Craft House in New Zealand. Their prices with shipping to Australia reflect what it would cost with an Australian distributor. The following outlines why it makes sense to distribute from New Zealand:
Why don't you sell your products on Amazon.ca (Canada)?Canadian Amazon does not work the same as the Amazon in the U.S. They only provide warehousing & fulfillment for books & other media. For our products, Amazon.ca would only be able to provide payment processing. Our distributor in Canada, Scrapbooker's Inner Circle, is able to provide everything, including warehousing & fulfillment. Why are your products more expensive outside the U.S.?Our customer base is largest in the U.S. (by a large margin), so we are able to save based on quantities of scale. The U.S. does not charge import fees for these types of products. Canada, New Zealand, and Australia do charge import fees/ taxes per product. We also save on shipping from the manufacturer by shipping full containers. We work hard with our international distributors to offer you the best price possible for our products. I'm new to Becky's site and brand and products. What do I need to know?You need to know that we're so happy you're here! Take your time and look around the website. Click HERE to see "Best of the Blog in 2010", highlighting some of last year's best blog posts. Click HERE to get to know me a little and how I evolved to this point of doing what I do. Click HERE to see the product I'm passionate about. I love helping others to cultivate a good life and record it. I hope you'll feel inspired in one way or another as you watch a few videos, browse my blog, and even enjoy some Free Stuff. Welcome! Will there be a new version of Project Life each year?Yes, we plan to continue releasing new designs each year. The 2012 designs are expected to release in Fall 2011. Will there be a school kit?Yes, we are working on a school kit that we think you're going to LOVE, but we don't know the release date yet. If you want to be notified with updates, including information as soon as the school kit is available, sign up for Becky's eBlast or follow her on Twitter or Facebook: eBlastNote: Becky's blog is always home base for the most thorough and up-to-information on her products and idea-sharing. I'm interested in getting just the divided page protectors like the ones in the Project Life kit.We will be releasing divided page protectors, including ones designed for vertical photos, in late 2010. If you want to be notified with updates, including information as soon as these are available, sign up for Becky's eBlast or follow her on Twitter or Facebook: eBlastNote: Becky's blog is always home base for the most thorough and up-to-information on her products and idea-sharing. I'm interested in buying Becky's past books or products that she did when she was with Creating Keepsakes.Becky wrote several books and developed a handful of scrapbooking kits as an employee of Creating Keepsakes but is no longer with that company since creating her own company in Fall 2009. CK has sold out of most of Becky's books and kits. You can try Google search to see if you can find any of her books for sale online. What do I do if I notice a defect with one of Becky's Creating Keepsakes products?Since you purchased that from Creating Keepsakes, you need to contact them directly. CK Product Customer Service800.876.1822 (U.S. toll-free) What is the best way to get the most frequent updates on Becky's idea-sharing and products?Hello, social media. I signed up for eBlast. When will I get the next newsletter?Thanks for signing up! First of all, be sure to add customerservice@beckyhiggins.com to your address book so that the email newsletters from Becky don't go to your spam folder. We don't send them on a frequent and regular basis, just so you know. We don't want to inundate anyone's inbox so eBlasts are sent whenever there is a reason to notify our readers and customers about something big (like a new product or big news). If you want to hear from her more often, her blog has frequent updates and you can also follow her on Twitter or Facebook. How do we get involved in Becky's Big Photography Giveaway?Becky did the original Big Photography Giveaway in May 2010 on her blog. Thank you for wanting to bless a family in your area by sharing your gifts! If you want to be a part of the next round (if she does it again), email customerservice@beckyhiggins.com and share your website and contact information. We will file your email and get in touch with you if/when that time rolls around again. I am with a company and would like to contact Becky.Please note: We are not currently looking for any additional U.S. or International distributors at this time. If you are interested in doing a giveaway on Becky's Blog, please note that sending a request does not mean she will automatically feature your product. Please be specific with what you would like to give away, how many winners can be chosen, and your website. I would like to be a distributor for Becky Higgins products.Thank you so much for your interest in selling our products in your retail store. At this time our international distributors are our only wholesale accounts. In the U.S. our product is exclusively sold on Amazon. We currently have exclusive arrangements with distributors in New Zealand and Canada (see International FAQs). We are working on distribution from the UK as well. Our New Zealand distributor also ships to all of Australia. Our Canada distributor also ships to just about any other country. We are not looking for any additional distributors at this time. Still Looking for Something?No problem. Please fill out the form below and we'll respond as soon as possible. |
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